Illumio – Beta
Terms and Conditions

  • Incidents and problems are to be reported by User through email.
  • Within 24 hours during normal business hours Monday - Friday 9:00 a.m. - 5:00 p.m. Pacific Time (excluding U.S. federal holidays).
  • An initial response email will be provided by Illumio acknowledging the receipt of the reported issue. Where appropriate, this email may ask for additional information to assess the incident or problem.
  • A subsequent follow up email will provide an estimated timeframe.  
  • A final concluded follow-up email will be provided at the conclusion of this timeframe.