Introducing the New Illumiverse User Community

Ask a security practitioner how they solved their last hard problem, and the answer usually involves another person.  

Documentation and release notes get you part of the way there. But the rest tends to come from people who’ve done the work themselves and still remember what surprised them.

That’s why we’re excited to introduce the new Illumiverse User Community, a completely reimagined online destination where customers, partners, and Illumio experts come together to connect, collaborate, and share knowledge.

Built around the way security teams actually solve problems, the new experience brings discussions, expertise, technical resources, and community conversations together in one place.

Whether you’re writing your first policy or scaling segmentation across a hybrid environment, there are people here who can help.

What’s new in the Illumiverse User Community

We rebuilt the Illumiverse from the ground up, using what customers and partners told us they wanted from a community. Here’s what you’ll find when you sign in.

• A modern, redesigned community experience. The new design loads faster and feels lighter on both laptops and phones. ‍
• Dedicated discussion spaces by product and area of expertise. Follow the spaces that match your role and new discussions come to you. ‍
• Direct access to Illumio experts. Ask the Experts discussions put Illumio specialists in the same thread as the customers using their work. ‍
• Centralized technical resources and best practices. Technical documentation, learning resources, events, and webinars now sit alongside community discussions. ‍
• Improved navigation and content discovery. Redesigned menus and better search get you to the right discussion or resource in seconds.‍
• More opportunities to collaborate with customers, partners, and security professionals. Compare rollout approaches, trade labeling strategies, and work through common challenges.

Learn from peers who’ve been there before

The best answers to your cyber challenges often come from someone who faced your problem before.  

The new Illumiverse User Community makes it easy to connect with them.

The Illumiverse now groups discussions into dedicated community spaces by product and area of expertise. Post a question about cloud workloads, and the people who manage cloud workloads every day will see it. Raise a policy design question and practitioners who have tuned hundreds of rules can weigh in.  

Every space is open today, so you can browse them, follow the ones that match your work, and start a thread as soon as you join.

New members can begin by reading what others have already posted, and experienced users can share the shortcuts they wish someone had handed them on day one. You cover a lot of ground in these spaces: labeling strategies, application dependency mapping, phased enforcement, reporting to leadership, and the everyday details that rarely make it into a formal guide.  

Ask the experts and get a direct answer

Some questions need a response from the people who build and support the product. Our team of Illumio experts is ready to help.

Ask the Experts discussions put Illumio specialists in the same thread as Illumio customers. Bring a design question, a policy question, or a “should we approach it this way” question, and you’ll get an answer straight from the people who know the product best.

Those conversations stay searchable long after they wrap up, so every answer keeps paying off. The thread you start this week may be the answer another practitioner finds six months from now, right when they need it most.

Find the information you need faster

Good information helps no one if it takes 20 minutes to track down.  

The new Illumiverse User Community makes it easier to discover discussions, technical resources, blogs, events, webinars, and best practices in one centralized destination.

Instead of jumping between multiple sites and resources, you can browse community discussions, explore product content, and connect with peers in an experience designed to help you find answers when you need them.

Whether you’re looking for guidance from another customer, a technical article, or an expert discussion, the Illumiverse User Community brings the information you need.

How to get started in the Illumiverse

Joining takes a minute. Complete your profile so other members understand your role and experience. Browse and follow the community spaces that match your interests so you never miss new discussions.  

Search before posting because many common questions already have detailed answers waiting for you. When you do ask a question, include details like your platform version, what you’ve already tried, and what you expected to happen. Detailed questions almost always lead to better answers.

And don’t forget to give back. Share your own experiences and answer questions whenever you can. Your knowledge could be exactly what another practitioner needs.

What comes next for the Illumiverse

This launch is just the beginning.  

We’ll keep investing in richer content, expert-led discussions, technical resources, community events, and new ways for customers, partners, and Illumio experts to connect and collaborate.  

As cybersecurity continues to change, so will the Illumiverse User Community. We want to help you stay informed, solve problems together, and get the most from their Illumio investment.

The new Illumiverse User Community is open now. Explore it today!