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General terms and conditions for professional services

Updated September 30, 2026

The following general terms and conditions for professional services (the “Service Terms”) govern the professional services delivered by Illumio, Inc., a Delaware corporation (the “Company”), to Customer (“Customer”) pursuant to one or more Statements of Work (as defined below). The Service Terms, together with each Statement of Work, form the entire agreement between the parties related to Services. Each Statement of Work is subject to the Service Terms posted at https://www.illumio.com/legal/pstc as of the effective date of the Statement of Work. Past versions of the Service Terms are available at the bottom of this page.

1. Services. From time to time, Company and Customer may execute statements of work or order documents that describe the specific professional services to be performed by Company (each, a “Statement of Work”). Each Statement of Work will expressly refer to the Service Terms, will form a part of the Service Terms, and will be subject to the provisions hereof. A Statement of Work may be amended only by written agreement of the parties. Company will perform the services specified in each Statement of Work (the “Services”) in accordance with the Service Terms and each Statement of Work. In connection with each Statement of Work, Customer will: (a) provide qualified personnel who are capable of performing Customer’s duties and tasks under the Statement of Work; (b) provide Company with access to Customer’s sites and facilities during Customer’s normal business hours and/or as otherwise reasonably required by Company to perform Services; (c) provide Company with such working space and office support (including access to telephones, photocopying equipment, and the like) as Company may reasonably request; and (d) perform Customer’s duties and tasks under the Statement of Work, and such other duties and tasks as may be reasonably required to permit Company to perform the Services. Customer will also make available to Company any data, information and any other materials required by Company to perform Services, including, but not limited to, any data, information or materials specifically identified in the Statement of Work (the “Customer Materials”). Customer will be responsible for ensuring that all such Customer Materials are accurate and complete. Each party will designate in each Statement of Work one or more individuals who will serve as the point(s) of contact between the parties for all matters relating to Services to be performed thereunder. A party may designate new contacts by written notice to the other party. Company is performing Services as an independent contractor and nothing in this Agreement will be construed as establishing an employment, agency, partnership or joint venture relationship between Customer and Company or any Company personnel. Company has no authority to bind Customer by contract or otherwise. Company acknowledges and agrees that its personnel are not eligible for or entitled to receive any compensation, benefits or other incidents of employment that Customer makes available to its employees. Company is solely responsible for all taxes, expenses, withholdings and other similar statutory obligations arising out of the relationship between Company and its personnel and the performance of Services by such personnel.

2. Payment. For Company’s performance of Services, Customer will pay Company fees calculated in accordance with the terms set forth in the applicable Statement of Work. In addition, Customer will reimburse Company for all reasonable and customary travel, lodging and other related expenses incurred by Company or its personnel in connection with the performance of Services. At Customer’s request, Company will provide Customer with receipts and other customary documentation for all such expenses. Unless otherwise stated in a Statement of Work, Company will invoice Customer on a monthly basis for all applicable fees and expenses based on Services performed by Company during the preceding month. Customer will pay each such invoice no later than thirty (30) days after Customer’s receipt thereof. Any invoice not paid within such thirty (30) day period will accrue interest at the rate of one and one-half percent (1.5%) per month or the maximum amount permitted by law, whichever is lower. All fees, expenses and other amounts payable to Company hereunder do not include any sales, use, value added or other applicable taxes, tariffs or duties, payment of which will be the sole responsibility of Customer (excluding any taxes based on Company’s net income). Customer will promptly reimburse Company for any such amounts that Company pays on Customer’s behalf. Prepaid Services must be used during the term(s) for such Services specified in the applicable Statement of Work. Any unused Services shall expire upon the expiration of the applicable Services and are non-refundable.

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3. Ownership. Subject to Customer’s rights in Customer Materials, Company will exclusively own all rights, title and interest in and to any software programs, tools, utilities, processes, inventions, devices, methodologies, specifications, documentation, techniques and materials of any kind used or developed by Company or its personnel in connection with performing Services, including any modifications, customizations, enhancements or extensions to any such software programs, tools, utilities, processes, inventions, devices, methodologies, specifications, documentation, techniques and materials (the “Company Materials”). As between Company and Customer, Customer will exclusively own all rights, title and interest in and to the Customer Materials, including all worldwide patent rights, copyright rights, trade secret rights, know-how and any other intellectual property rights therein. Nothing in this Agreement will be deemed to restrict or limit Company’s right to perform similar services for any other party or to assign any employees or subcontractors to perform similar services for any other party.

4. Confidential Information. As used herein, “Confidential Information” means: (a) Customer Materials and Company Materials; (b) any business or technical information that a party discloses to the other party and designates as “confidential” or “proprietary” at the time of disclosure; and (c) any information that, due to its nature or under the circumstances of its disclosure, the receiving party knows or has reason to know should be treated as confidential or proprietary, provided that “Confidential Information” does not include information that: (i) is or becomes generally known to the public through no fault or breach of this Agreement by the receiving party; (ii) is rightfully known by the receiving party at the time of disclosure without restrictions on use or disclosure; (iii) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (iv) is rightfully received by the receiving party from a third party, who has the right to provide such information and who provides it without restrictions on use or disclosure. Each party will not use any Confidential Information disclosed by the other party except as necessary for the performance or enforcement of this Agreement and will not disclose such Confidential Information to any third party except to those of its employees and subcontractors who have a bona fide need to know such Confidential Information for the performance or enforcement of this Agreement; provided that each such employee and subcontractor is bound by a written agreement that contains use and nondisclosure restrictions consistent with the terms set forth in this Section. Each party will employ all reasonable steps to protect all Confidential Information disclosed by the other party from unauthorized use or disclosure, including, but not limited to, all steps that it takes to protect its own information of like importance. The foregoing obligations will not restrict either party from disclosing such Confidential Information: (A) pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided that the party required to make such a disclosure gives reasonable notice to the other party to contest such order or requirement; (B) to its legal or financial advisors; (C) as required under applicable securities regulations; and (D) subject to customary restrictions, to present or future providers of venture capital and/or potential private investors in or acquirers of such party.

5. Warranty. Company warrants that the Services will be performed in a good and workmanlike manner consistent with applicable industry standards. This warranty will be in effect for a period of thirty (30) days from the completion of any Services. As Customer’s sole and exclusive remedy and Company’s entire liability for any breach of the foregoing warranty, Company will, at its sole option and expense, promptly re-perform any Services that fail to meet this limited warranty or refund to Customer the fees paid for the non-conforming Services. THE EXPRESS WARRANTIES IN THIS SECTION ARE IN LIEU OF, AND COMPANY DISCLAIMS, ALL OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

6. Indemnification. Each party will defend, at its expense, any action brought against the other party by a third party to the extent that it is based upon a claim for bodily injury, personal injury (including death) to any person, or damage to tangible property resulting from the negligent acts or willful misconduct of the indemnifying party or its personnel, and will pay any costs, damages and reasonable attorneys’ fees attributable to such claim that are awarded in final judgment against the indemnified party (or are payable in settlement by the indemnified party); provided that the indemnified party: (a) promptly notifies the indemnifying party in writing of the claim; (b) grants the indemnifying party sole control of the defense and settlement of the claim; and (c) provides the indemnifying party, at the indemnifying party’s expense, with all assistance, information and authority reasonably required for the defense and settlement of the claim. The indemnifying party will have no obligation under this Section to the extent any claim is based on the negligent acts or willful misconduct of the indemnified party or its personnel.

7. Limitation of Liability. IN NO EVENT WILL COMPANY BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSS OF USE, DATA OR BUSINESS, LOSS OF PROFITS OR FOR COSTS OF PROCURING SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE TERMS OR THE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF COMPANY TO CUSTOMER, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE AMOUNTS PAID TO COMPANY BY CUSTOMER UNDER THE STATEMENT OF WORK GIVING RISE TO ANY LIABILITY HEREUNDER.

8. Term; Termination. This Agreement will commence on the effective date of the initial Statement of Work and, unless terminated earlier in accordance with the terms hereof, will remain in force and effect for as long as Company is performing Services pursuant to any Statement of Work. Either party may terminate this Agreement (including all Statements of Work) if the other party breaches any material term of the Service Terms or Statement of Work and fails to cure such breach within thirty (30) days after receipt of written notice thereof. Upon the expiration or termination of the final Statement of Work: (a) Company will promptly return to Customer all Customer Materials and Customer will promptly return to Company all Company Materials; (b) each party will promptly return to the other party all Confidential Information of such party in its possession or control; and (c) Customer will pay all accrued and unpaid fees and expenses. The rights and obligations of the parties contained in Sections 2, 3, 4, 6, 7, 8, and 9 will survive the expiration or termination of this Agreement or any Statement of Work.

9. General. Customer may not assign the Service Terms or any Statement of Work without prior written consent of Company. Subject to the foregoing, the Service Terms and each Statement of Work will bind and benefit the parties and their respective successors and assigns. The exercise by either party of any of its remedies under the Service Terms will not be deemed an election of remedies and will be without prejudice to its other remedies under the Service Terms or available at law or in equity or otherwise. The Service Terms and each Statement of Work will be governed by and construed in accordance with the laws of the State of California, excluding its body of law controlling conflict of laws. Any legal action or proceeding arising thereunder will be brought exclusively in the federal or state courts located in the Northern District of California and the parties irrevocably consent to the personal jurisdiction and venue therein. If any provision of the Service Terms or any Statement of Work is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions thereof will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law. All notices required or permitted under the Service Terms or any Statement of Work will be in writing, will reference the applicable Statement of Work, and will be deemed given: (a) when delivered personally; (b) one (1) business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; (c) three (3) business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (d) upon confirmation of receipt of email sent to the individual(s) identified by the party receiving notice as the individual(s) who will serve as the point(s) of contact for the party receiving notice. All such notices will be sent to the addresses as may be specified by either party to the other party in accordance with this Section. The failure by either party to enforce any provision of the Service Terms or any Statement of Work will not constitute a waiver of future enforcement of that or any other provision. The Service Terms, together with all Statements of Work, constitutes the complete and exclusive agreement of the parties with respect to its subject matter and supersedes all prior understandings and agreements, whether written or oral, with respect to its subject matter. In the event of a conflict or inconsistency, the terms and conditions of the Service Terms will take precedence over the terms and conditions of any Statement of Work. Any waiver, modification or amendment of any provision of the Service Terms or Statement of Work will be effective only if in writing and executed by the parties hereto. Neither party will be responsible for any failure or delay in its performance under the Service Terms (except for the payment of money) due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain labor, energy, raw materials or supplies, war, acts of terror, riot, acts of God or governmental action.

Past versions

ウェブサイト利用規約（パートナーポータル）

本利用規約（以下に言及される追加規約とともに）は、本ウェブサイト、www.illumio.com（以下「本サイト」）のご利用を規定するものであり、本サイトには、http://partners.illumio.com/ にあるパートナーポータルが含まれます。本利用規約は、お客様が組織を代表してイルミオ社（「イルミオ」、「弊社」）と締結した再販業者または販売業者契約（「パートナー契約」）に追加されるものであり、パートナー契約と本利用規約が矛盾する場合は、パートナー契約が優先されます。本サイトの利用には、アクセス、閲覧、登録、ダウンロードが含まれます。本サイトの利用を開始する前に、利用規約をよくお読みください。本サイトの利用を継続することにより、利用者は、利用者自身および利用者の組織（「利用者」）を代表して、本利用規約および必要に応じて本サイトの製品およびサービスに適用されるその他の条件、ガイドライン、または規則に拘束されることに同意するものとします。利用規約のいずれかに同意しない場合は、本サイトの利用を継続しないでください。

本利用規約は、https://www.illumio.com/legal/privacy-policy で入手可能なイルミオのプライバシー・ステートメントを参照しています。プライバシー・ステートメントは、本サイトの利用に適用され、当社がお客様から収集した、またはお客様から提供された個人データを処理する条件を定めています。

当社は、このページを修正することにより、いつでも本利用規約を改訂することができます。このような変更はお客様を拘束するものとなるため、お客様は随時このページを確認し、当社が行う変更を認識する必要があります。そのような変更はお客様を拘束するため、変更の通知は行われないものとします。当社は、本サイトを随時更新し、いつでも内容を変更することができます。当社は、本サイトまたは本サイト上のコンテンツに誤りや遺漏がないことを保証しません。当社は、当サイトが常に同じDNS名、IPアドレス、認証方法、URLで維持されること、または常に利用可能で中断されないことを約束するものではありません。

利用者は、利用者のインターネット接続を通じて本サイトにアクセスするすべての人が、本利用規約および言及されているその他の適用される規約および条件/ポリシーを認識し、それらを遵守することを保証する責任を負うものとします。本利用規約は、利用者に関係なく、利用者のインターネット接続からの本サイトの利用に関連して、利用者に適用されます。

当社のセキュリティ、購入またはダウンロード手続きの一環として、利用者識別コード、パスワードまたはその他の情報を選択または提供された場合、利用者はこれらの情報を機密情報として扱わなければなりません。

いかなる情報は、第三者にも開示しないでください。当社は、お客様が本利用規約の規定のいずれかに従わなかったと合理的に判断した場合、お客様が選択した、または当社が割り当てたユーザー識別コードまたはパスワードを、事前の通知なくいつでも無効にする権利を留保します。利用者以外の者が利用者のユーザー識別コードおよびパスワードを知っている、または知っていると疑われる場合は、直ちにパスワードを変更してください。

本サイトに掲載されている、あるいは本サイトに関連するすべてのコンテンツ、ソフトウェア、データ、知的財産権（ノウハウ、コンセプト、ロジックを含むがこれに限定されない）は、株式会社イルミオまたはそのライセンサーの所有物です。本サイトに掲載されているソフトウェア、データ、コンテンツは、当社の書面による事前の明示的な許可なく、複製、再発行、配布、掲載、販売、譲渡、改変することを禁じます。本サイトに表示される商標、ロゴ、サービスマークを含むがこれに限定されない全ての知的財産は、イルミオにより登録され、世界中で保護されています。いかなるイルミオの知的財産に対するライセンス、権利、利益もお客様に付与されるものではありません。お客様は、個人的な使用のために、本サイトのページの合理的なコピーを印刷することができ、また、お客様の組織内の他のユーザーに、本サイトに掲載されたコンテンツに注意を喚起することができます。ただし、(i)引用の最後にイルミオのクレジットを記載し、(ii)引用をウェブサイトに掲載する場合は、当該記事内からwww.illumio.com への帰属リンクを記載することを条件とします。お客様は、本サイト上の記事またはウェブページの内容の大部分をコピーすること、または、その全体をコピーすることはできません。上記で明示的に許可されている場合を除き、本サイトのコンテンツの利用を希望する場合は、事前に[email protected]に事前に許諾下さい。

コミュニティサイトやヘルプフォーラムでイルミオ社員が表明した意見は、あくまでも個人のものであり、イルミオの意見を代表するものでも、必ずしも一致するものでもありません。弊社は、お客様がかかる情報を使用または信頼した結果生じた、または生じたとされる直接的または間接的な損害または損失について、一切の責任を負いません。

本利用規約のいかなる条項も、当社の過失に起因する死亡もしくは人身傷害、詐欺もしくは詐欺的不実表示、または法律により制限もしくは除外できないその他の責任に対する当社の責任を除外もしくは制限するものではありません。法律で認められる最大限の範囲において、当社は本サイトを保証、表明または表明なしに提供します。当社は、利用者による本サイトの利用、アクセスまたは閲覧に起因する、利用者のコンピュータ機器またはその他の機器／財産に影響を及ぼす可能性のある損失または損害について、一切の責任を負わず、また責任を負わないものとします。当社は、契約、不法行為（過失を含むがこれに限定されない）、法定義務の違反、またはその他を問わず、たとえ予見可能であったとしても、以下の事項（ただしこれに限定されない）に起因または関連して生じる損失または損害について、本サイトのいかなるユーザーに対しても責任を負いません： (a)本サイトまたはそこに含まれるコンテンツの使用 (b)本サイトのいかなる構成要素の使用または使用不能、および本サイトのいかなるエラーまたは中断を含むがこれに限定されない、いかなる障害または遅延 (c)イルミオによる履行または不履行 (d)本サイトの不適当性、信頼性または不正確性； (e)本サイトがお客様の要求を満たすのに不十分であること、(f)本サイトがお客様の機器、ソフトウェア、または通信リンクと適合しないこと、(g)サービスの提供または提供の失敗、(h)本サイトを通じて入手した情報、ソフトウェア、製品、サービス、および関連グラフィック。上記の免責事項に加えて、お客様がビジネス・ユーザーである場合、特に、当社は間接的な損失について、それがどのように生じたとしても責任を負わないことにご注意ください。利用者は、商業目的または事業目的で本サイトを使用しないことに同意し、利益の損失、事業の損失、事業の中断、または事業機会の損失について、当社が利用者に対して責任を負わないことを認めるものとします。利用者が購入、試用、またはダウンロードした製品またはサービスの供給から生じる責任については、特定の購入、試用、またはダウンロードに適用される条件に規定される、異なる制限および除外が適用されるものとします。

利用者が本サイトにコンテンツをアップロードできる機能を利用する場合、または本サイトの他の利用者と連絡を取る場合、利用者は、利用者および利用者がアップロードするコンテンツが以下のいずれにも該当しないことに同意するものとします： (a)地域、国、または国際的な法律または規制に違反すること、(b)違法または詐欺的であること、または違法または詐欺的な目的を持つこと、(c)未成年者に危害を加える目的または危害を加えようとする目的であること、(d)未承諾または無許可の広告または販売促進資料、またはその他の形式の同様の勧誘を送信すること、または送信を調達すること； (e) コンピュータ・ソフトウェアまたはハードウェアの動作に悪影響を及ぼすように設計された、ウイルス、トロイの木馬、ワーム、時限爆弾、キーストローク・ロガー、スパイウェア、アドウェア、その他の有害なプログラムまたは類似のコンピュータ・コードを含むデータを故意に送信したり、資料を送信したり、アップロードしたりすること； (f) 違法、嫌がらせ、中傷、罵倒、脅迫、有害、下品、ポルノ、わいせつ、またはその他の好ましくないマテリアルを広めること、(g) 他のコンピューター・システムへのアクセスを試みること、(h) 他者による本サイトの利用を妨害すること、(i) 本サイトに接続されているネットワークまたはウェブサイトを妨害または混乱させること。

お客様が本サイトにアップロードしたすべてのコンテンツは、非機密的かつ非独占的なものとみなされます。利用者はコンテンツの所有権をすべて保持しますが、当社（および本サイトの他の利用者）に対し、そのコンテンツを使用、保存、コピーし、第三者に配布および利用可能にするライセンスを付与する必要があります。当社は、利用者が本サイトに投稿またはアップロードしたコンテンツが知的財産権またはプライバシー権の侵害にあたると主張する第三者に対し、利用者の身元を開示する権利を留保します。当社は、利用者または本サイトの他の利用者によって投稿されたコンテンツの内容または正確性に関して、いかなる第三者に対しても責任を負わないものとします。当社は、利用者の投稿が本利用規約に準拠していないと当社が単独で判断した場合、利用者が本サイトに行った投稿を削除する権利を留保します。利用者はさらに、本サイトのいかなる部分も複製、複写、コピー、または再販売しないこと、本サイトのいかなる部分、本サイトの提供において使用されるいかなるソフトウェア、または第三者が所有または使用するいかなる機器、ネットワーク、またはソフトウェアに無権限でアクセスしないこと、干渉しないこと、損害を与えないこと、または混乱させないことに同意するものとします。

利用者は、本サイトへのアクセスおよび本サイトの利用が、適用されるすべての法律および規制に従っていること、および今後も従い続けることを保証するものとします。利用者は、利用者による本サイトの利用に起因または関連するいかなる請求、手続き、損害、費用、経費、または責任に対しても、当社を免責し、防御し、完全に補償するものとします。

イルミオのホームページへのリンクは、公正かつ合法的な方法であり、イルミオの評判を損なったり、それを利用したりするものではないことを条件とします。このような方法で、イルミオとの関連、承認、推薦が存在しないことを示唆するようなリンクを張ってはなりません。利用者は、利用者に帰属しないいかなるウェブサイトにおいても、本サイトへのリンクを確立してはなりません。また、当サイトのトップページ以外へのリンクを張ることはできません。イルミオは、いつでも予告なしにリンク許可を取り消す権利を有します。リンク先のウェブサイトは、すべての点で本利用規約を遵守している必要があります。上記以外の本サイトのコンテンツの利用を希望される場合は、[email protected]に連絡下さい。本サイトに第三者が提供する他のサイトおよびリソースへのリンクが含まれている場合、これらのリンクはお客様の参考のためにのみ提供されます。利用者は、当社がそれらのサイトやリソースのコンテンツを管理していないことを認めるものとします。

本利用規約、その主題および解釈（ならびに契約外の紛争または請求）は日本法に準拠し、利用者は東京（日本）に所在する裁判所の専属的管轄権に同意するものとします。当社は、当社の独自の見解により必要と判断した場合、管轄権を有する裁判所において差止命令またはその他の衡平法上の救済を求める権利を留保します。本利用規約は英語で作成されています。本利用規約の日本語版は、英語版を翻訳したものであり、あくまで便宜を図るためのものであり、両当事者を拘束するものではありません。両言語版の間に相違がある場合は、英語版が優先するものとします。本利用規約の解釈または適用に関して紛争が生じた場合は、英語版のみが適用されるものとします。

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WEBSITE TERMS OF USE (PARTNER PORTAL)

These Terms of Use (together with the additional terms referred to below) govern your use of this website, www.illumio.com (the "Site"), which Site includes the partner portal located at http://partners.illumio.com/. These Terms of Use are in addition to the reseller or distributor agreement (the "Partner Agreement") that you, on behalf of your organization, have entered into with Illumio, Inc. (“Illumio”, “we”, “our”, “us”), and in the event of conflict between the Partner Agreement and these Terms of Use, the Partner Agreement would take precedence. Use of the Site includes accessing, browsing, registering and downloading. Please read the Terms of Use carefully, before you start to use the Site. By continuing to use the Site you, on behalf of yourself and your organization (“you”, “your”), agree to be bound by the Terms of Use and, where appropriate any other terms or conditions, guidelines or rules applicable to the products and services herein. If you do not agree with any of the Terms of Use, you must not continue to use the Site.

These Terms of Use refer to Illumio’s Privacy Statement, available at https://www.illumio.com/legal/privacy-policy, which applies to the use of the Site and sets out the terms upon which we may process any personal data we collect from you, or that is provided by you.

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes that we make; as such changes will be binding upon you. No notice of any changes shall be given. We may update the Site from time to time, and may change the content at any time. We do not guarantee that our Site or any content on it will be free from errors or omissions. We make no promise that the Site will always be maintained with the same DNS names, IP addresses, authentication methods or URLs, or that it will always be available and uninterrupted.

You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and the other applicable terms and conditions/policies mentioned, and comply with them. These Terms of Use apply to you, related to any use of the Site from your internet connection, regardless of the user.

Should you choose or be provided with a user identification code, password or any other piece of information as part of our security, purchasing or downloading procedures, you must treat such information as confidential. Such information should not be disclosed to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and without prior notice, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code and password you should immediately change your password.

All content, software, data and intellectual property rights, including but not limited to all know how, concepts and logic found on or relating to the Site is the property of Illumio, Inc. or its licensors. None of the software, data or content found on the Site may be reproduced, republished, distributed, posted, sold, transferred or modified in any way without our prior express written permission. All intellectual property including but not limited to trademarks, logos and service marks displayed on the Site is registered by Illumio and protected throughout the world. No license, right or interest in any Illumio intellectual property is granted to you. You may print off reasonable copies of any page(s) from the Site for your own personal use and you may draw the attention of other users within your organization to content posted on the Site. You may quote short portions of content on the Site, provided that (i) you credit Illumio at the end of such quote, and (ii) if you publish the quote on a website, you include an attribution link to www.illumio.com from within such article. You may not copy substantial portions of the content of an article or webpage on the Site or copy same in their entirety. Should you wish to make use of any of the content on the Site other than as expressly permitted above, please contact [email protected] for permission prior to any such use.

The opinions expressed by Illumio employees on the community site or help forums are the individual's own and do not represent or necessarily correspond to the opinions of Illumio. We will not be responsible for any direct or indirect damages or losses caused or alleged to have been caused as a result of your use or reliance on such information.

Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law. To the maximum extent permitted by law we provide the Site without warranties, guarantees or representations. We assume no responsibility and shall not be liable for any loss or damage which may affect your computer equipment or other equipment/property arising out of your use of, access to or browsing of the Site. We will not be liable to any user of the Site for any loss or damage, whether in contract, tort (including but not limited to negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with including (but not limited to) the following: (a) any use of this Site or content found therein; (b) any failure or delay (including but not limited to) the use of or inability to use any component of the Site and any errors or interruptions of the Site; (c) the performance or non-performance by Illumio; (d) unsuitability, unreliability or inaccuracy of the Site; (e) inadequacy of the Site to meet your requirements; (f) incompatibility of the Site with any of your equipment, software or telecommunications links; (g) the provision of or failure to provide services; or (h) any information, software, products, services and related graphics obtained through the Site. In addition to the above exclusions, if you are a business user, please note that in particular, we will not be liable for any indirect losses however so arising. You agree not to use the Site for any commercial or business purposes, and acknowledge that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Different limitations and exclusions of liability shall apply arising out of the supply of any product or services purchased, trialed or downloaded by you, which will be set out in the terms and conditions applicable to the particular purchase, trial or download.

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site you agree that your use and the content you upload shall not: (a) breach any applicable local, national or international law or regulation; (b) be unlawful or fraudulent, or have any unlawful or fraudulent purpose; (c) be for the purpose of harming or attempting to harm minors in any way; (d) transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation; (e) knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; (f) disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, pornographic, obscene or otherwise objectionable material; (g) attempt to gain access to other computer systems; (h) interfere with anyone else's enjoyment of the Site; or (i) interfere with or disrupt networks or websites connected to the Site.

All content you upload to the Site shall be considered non-confidential and non-proprietary. You retain all ownership rights in your content, but you are required to grant us (and other users of the Site) license to use, store and copy that content and to distribute and make it available to third parties. We reserve the right to disclose your identity to any third party who claims that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights or of their right to privacy. We accept no responsibility, or liability to any third party, for the content or accuracy of any content posted by you or any other user of the Site. We reserve the right to remove any posting you make on the Site if, in our sole opinion, your post does not comply with these Terms of Use. You further agree not to reproduce, duplicate, copy or re-sell any part of the Site; not to access without authority, interfere with, damage or disrupt any part of the Site, any software used in the provision of the Site or any equipment or network or software owned or used by any third party.

You warrant that your access to and use of the Site is and will remain in accordance with all applicable laws and regulations. You shall hold harmless, defend and fully indemnify us against any claims, proceedings, damages, costs, expenses or liabilities whatsoever arising out of or relating to your use of the Site.

You may link to our home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in any such way that suggests a form of association, approval or endorsement with or by Illumio where none exists. You must not establish a link to the Site in any website that does not belong to you. The Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. Illumio reserves the right to withdraw linking permissions at any time and without notice. The website in which you are linking must comply with these Terms of Use in all respects. Should you wish to make use of any of the content on the Site other than that which is set out above, please contact [email protected]. Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. You acknowledge that we have no control over the content of those sites or resources.

These Terms of Use, their subject matter and construction (and any non-contractual disputes or claims) are governed by the laws of Japan and you agree to the exclusive jurisdiction of the courts located in Tokyo, Japan. We reserve the right to seek injunctive, or any other equitable relief, in any courts of competent jurisdiction should we, in our sole opinion, consider this to be necessary. These Terms of Use are drafted in English. The Japanese language version of these Terms of Use is a translation of the English language version and is intended as an accommodation only and shall not be binding upon the parties. In case of discrepancies between the two language versions, the English version shall prevail. In the event of any dispute as to the interpretation or application of these Terms of Use, only the English version shall govern.

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